Analysis of the website
"Trueswat.com"

Very bad trust index

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Detailed information about
Trueswat.com

First analysis date: 03/14/2022
Domain creation date
08/18/2021 (Less than 2 years)
Domain expiration date
08/18/2023 (Less than 6 months left)
Owner identification in the Whois
The owner of the domain name is identified completely:
Name/Company
Postal address
Phone
Mail
Country (United Kingdom)
User reviews on Scamdoc
(Average rating of 1.5 out of 23 Reviews)

23 Reviews / Comments


Reviews and comments left by Internet users are sorted in chronological order and are not checked a priori

    Summary
  • Judge Dredd 04/01/2023 at 03:28 PM

    Rating:

    The user reviews for Trueswat.com are mostly negative. Many customers report delays in receiving their orders, with some stating that they never received their products at all. A common theme among these reviews is a lack of communication from the company, with unresponsive customer service and no direct phone number available. Users also mention issues with the company's return policy, as it appears to be non-existent for online orders, despite some being told they could return items within a specific timeframe.

    A few customers did receive their orders, but experienced problems such as incorrect sizing, low-quality materials, or issues with zippers on the products. Some of these customers also mentioned having unauthorized charges on their payment method after ordering from the site, which led them to dispute the charges with their credit card companies.

    There are a few positive reviews, where users received their orders in a timely manner and found the products to be as described. However, these positive experiences are in the minority compared to the majority of negative reviews.

    In summary, Trueswat.com has received predominantly negative reviews, with customers expressing dissatisfaction with the company's customer service, shipping times, and product quality. The few positive experiences seem to be overshadowed by the numerous negative ones.

    Reply
  • A.Marie 06/27/2022 at 12:27 PM

    Rating:

    I ordered a hoodie from them on June 6th. It is now June 26th and I have not received the hoodie. I have emailed, called and messaged them on chat and have had no response. My order is listed as processing and has been for the past 3 weeks. They stole my money. Don’t order from them.

    Reply
  • Bob C 07/11/2022 at 09:50 AM

    Rating:

    Ordered two hoodies June 4th and did receive responses saying they will check. It is now July 10th and nothing so I've requested a refund. I will dispute this with the credit card company

    Reply
  • Tuber0a 07/19/2022 at 05:51 PM

    Rating:

    Similar experience here - ordered three pair of shorts on June 16 - online the "green" was not available, so I chose two black one beige. Three weeks later I am informed the beige are not available - only green. This is AFTER I had already had an email with a "tracking number" (that was not tracking anything but air apparently). So then I'm informed that the only shorts in medium size are green. So I agree to 1 black in small size, two green in medium size. That was July 7. Still no tracking number for these shorts. I would give a -5 star rating if that were possible!

    Reply
  • Mbellest 08/06/2022 at 08:33 AM

    Rating:

    Just received a belt that was the wrong size and still nothing on the pants I ordered.

    Reply
  • Peil 10/01/2022 at 07:33 AM

    Rating:

    A bit slow shipping, but the hoodie arrivied within 2 weeks of ordering, size and fit as described.

    Reply
  • Michael 10/26/2022 at 10:27 AM

    Rating:

    Three weeks. No hoodie. Their "tracking" has very little information. Great sales and marketing. Delivery and follow-up is lousy. Their service questionnaire link does not work.

    Reply
  • BadKarma 10/26/2022 at 10:59 AM

    Rating:

    Ordered a hoodie, three weeks later I still don't have it. Order confirmation received, but no delivery tracking number and no support that actually deals with the issue.

    Reply
  • Q 10/28/2022 at 03:48 AM

    Rating:

    Same as all above. 2 weeks no tracking number just the order confirmation and they took my money. View order and any other link I try to connect doesn't exist. Marketing is great everything else sucks. Don't order from them. SCAM!!!!!

    Reply
  • Bungle 10/29/2022 at 06:04 AM

    Rating:

    Never received goods, just an inbox full of adverts. Wouldn’t recommend

    Reply
  • Tally 11/02/2022 at 01:30 PM

    Rating:

    Same as above comments. Ordered a hoodie, only a confirmation number, no tracking number.

    No way to contact the company direct as they have no phone number to call and they dont respond to email. Non-existent customer service.

    Reply
  • Kerby 11/06/2022 at 06:54 PM

    Rating:

    This company is a scam! Ordered 3 weeks ago. NO HODDIE! "DO NOT ORDER FROM THIS COMPANY " .

    Reply
  • Bantus 11/13/2022 at 06:52 PM

    Rating:

    ordered $300+ in products - thought this was baerskin hoodie
    its been over 3 wekks and no response and no product; now noticed there is no phone number or any way to make contact outside of an email. Total Scam. What can we do about it?

    Reply
  • Snookered 11/17/2022 at 03:42 PM

    Rating:

    Apparently a scam/sham "company" in Delaware, but all of their crap is shipped directly (if actually shipped) from china. hey charge your card then disappear w/o sending merchandise. DO NOT ORDER ANYTHING FROM THIS SCAM ARTIST!

    Reply
  • Marc 11/17/2022 at 05:35 PM

    Rating:

    Ordered a tactical 2.0 hoodie on 10/26/22 and received the item on 11/17/22. Not very fast, but it did make the trip just fine. I did e-mail the customer service 1 week after ordering to find out a shipping date, no response back until I sent a second e-mail about getting my CC company involved. Will not order again from this company.

    Reply
  • Carol 11/25/2022 at 10:37 AM

    Rating:

    I ordered my item on the 12th of November and received it on 25th November thirteen days from ordering to receipt. The item is a present so will have to wait and see how it is received. To me it looks exactly as I was expecting it to look so happy with purchase. However, there isn’t any return information, but I doubt I will need to return it.The main problem for this company appears to be their communication which, is rather unusual. I didn’t receive tracking until I emailed them to ask for it. Also I had no idea which country the hoodie was being shipped from. I have to say that having read these reviews I didn’t have much hope of receiving my parcel, so was pleasantly surprised when it arrived today. Is this company kosher, I have no idea, but I have received my order in good time so I am happy.

    Reply
  • BethT 12/02/2022 at 02:29 PM

    Rating:

    Same as above, except I have now been waiting a month for my hoodies. I've been following tracking and so far, 13 days in transit from who knows where. Immediately after ordering this product, I had an unauthorized charge on my same payment method. I disputed and my credit card company investigated and refunded my money.

    Reply
  • Hugh 12/03/2022 at 05:50 PM

    Rating:

    Hoodie came in about four weeks.The plastic zipper is as in women's clothing and very tough to zip. I wanted to return it and sent the email. 11 days and the clock is ticking (14 day return policy). No response

    Reply
  • chief 12/05/2022 at 08:48 AM

    Rating:

    Ordered 2 hoodies on 10/07/22. Have not received anything yet, including any response to inquiry emails as there are no phone numbers yo contact customer service that is in English. Now have my credit card company involved

    Reply
  • Kathy H 12/16/2022 at 07:40 AM

    Rating:

    Ordered a hoodie on 11/7/22. The website froze at the end of the order. I refreshed my browser and TrueSwat placed an order for 2 hoodies. I emailed them immediately telling them to cancel the 2nd order. I didn't hear anything back from them until almost a month later (12/1/22) when they told me it was too late to cancel the 2nd order because it had already shipped. In that email, they said I could return one (within the 14 day return period) when it arrived. I went to the website to do a return and it says they have a No Return Policy for all online orders. THEY ARE ALL ONLINE ORDERS.

    Reply
  • Travis A. 01/16/2023 at 01:50 AM

    Rating:

    Ordered Bareskin tactical hoodie 11/21/2022, still has not arrived. Repeatedly emailed the company asking for shipping updates. The “tracking “ is extremely vague and has not updated since 12/23/2022. Charge was made to my account which I will try to dispute. Trueswat is a joke and anything but truthful.

    Reply
  • Alisa 03/07/2023 at 04:45 AM

    Rating:

    Seems like a bait and switch scam. One might think they are ordered through Baerskin, but suddenly TrueSwat is the vendor. No phone numbers for customer service, no ability to cancel the order and no true tracking/order numbers. I'm bringing my credit card dispute tomorrow. Who cares if the product looks good, if it is just scammy feeling.

    Reply
  • Brian W 05/11/2023 at 07:04 AM

    Rating:

    This will be my 3rd order of hoodies from TrueSwat. If are in a hurry to get your stuff, do not order. If you can allow at least one month, then I would order. The hoodies are awesome. I got every Color except Orange. They are the best hoodie I have ever worn. Everything about the delays are true. Again, if you dont mind slow, you WILL get your order. Also, I have had no trouble with getting a response from their customer service, via e.mails if I had an inquiry. Good luck folks!

    Reply

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