Analysis of the website
"Avandai.com"

2 Reviews / Comments

0
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Scott Deadilus 07/17/2026 at 03:54 PM
Rating:
Avoid this company for NUMEROUS reasons...

I ordered a knee brace from them. I realised that the one I ordered was not what I intended (I had changed my mind during the checkout process) and cancelled it within 5 minutes. They have then proceeded to dispatch the item and are trying to charge me to send it back even though I emailed them several times to get it cancelled, and their own support has confirmed the item should never have been shipped.

Additionally, the goods were advertised as From The UK but once ordered the tracking showed a distinctly Chinese origin.

Given the relatively new age of the company and their tactics I believe this to be a kind of scam.

I would give zero stars if the system let me.
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0
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Disgruntled 10/03/2026 at 04:49 AM
Rating:
Extremely disappointing customer service
My experience with Avandai has been extremely disappointing. Their website failed to provide an order confirmation, resulting in four orders being placed inadvertently, Despite contacting the company promptly to explain what had happened, they refused to cancel the duplicate orders, even though the goods took approximately two weeks to arrive.
When I requested a refund, Avandai eventually offered either a 50% refund, or a full refund only if I returned the goods to China at my own expense. No UK return address was offered, despite the company operating through a UK business address. There were also conditions applied which I suspected would be used as an excuse to reject the refund request,
I purchased from Avandai, not from a Chinese company or individual to whom I was instructed to send the goods. Expecting a UK customer to pay international return postage to a third party nominated by the company is, in my view, an unreasonable way to handle a return.
I was particularly disappointed by the lack of any meaningful involvement from Jens Mehl Winge, the owner of the company, who ultimately has responsibility for how his company deals with its customers and resolves complaints.
A further serious concern is the lack of any meaningful way to contact the company. Apart from email, the only contact number provided is a mobile telephone number which, in my experience, was never answered. There appears to be no accessible customer-service... Read more
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