Report a websiteMost seen reports
Latest reviews (all sites)
Analysis of the website
"Penroseskin.com"
Trust score
Average
More investigations are necessary
Good points
-
A HTTPS security protocol has been detected on this website. Be careful, this indicator is not always synonymous with security!
Negative points
-
The owner of the domain name associated with this site is hidden in the Whois database.
The scoring provided by ScamDoc is calculated via a complex algorithm using several dozens of technical criteria. It reflects the confidence that it is advised to have in the context of an exchange with a digital correspondent (website or email). The publishers of the ScamDoc site do not intervene to influence this score on a particular site or email.
Website owners can request a review of the score by providing additional information via this form.
Detailed information about
Penroseskin.com
| Domain creation date | 07/16/2025 (Less than 2 years) |
| Domain expiration date | 07/16/2027 (Less than 1 year left) |
| Owner identification in the Whois | |
| User reviews on Scamdoc |
1 Review / Comment
Reviews and comments left by Internet users are sorted in chronological order and are not checked a priori
up votedown vote
Disappointed customer 10/26/2026 at 03:13 PM
Rating:Cancelled within seven minutes, but shipped anyway -- extremely disappointing customer service.
An automatic subscription renewal was created and I emailed Penrose Skin to cancel it approximately seven minutes after the order confirmation. Their published policy allowed cancellation within 45 minutes. Their automated support acknowledged my request shortly afterwards and said I did not need to do anything else for now.
Despite this, I subsequently received a shipping notification and the parcel was delivered. Penrose later explicitly acknowledged in writing that I had requested cancellation within the timeframe stated in their own policy.
Nevertheless, they made a full refund conditional on returning the unopened, unused products to their returns facility in the United States. They refused to provide a prepaid international return label and told me to arrange the shipment myself. I find it unacceptable to be expected to bear international return costs after following their cancellation policy.
I followed up repeatedly and asked for either a prepaid return or a refund without having to pay to send the products back. Support said the complaint had been escalated to management and promised a resolution within 24-48 hours. Subsequent replies largely repeated the same return instructions. One reply still described the parcel as in transit even though delivery had already been confirmed.
My subscription was eventually cancelled, but that did not resolve the separate problem with the... Read more