Report a websiteMost seen reports
Latest reviews (all sites)
Analysis of the website
"Govets.com"
Trust score
Good
Is Govets.com legit?
Govets.com is an online store offering a wide range of products, from office supplies to electronics. It positions itself as a veteran-owned business, emphasizing free shipping and competitive pricing. While most customer reviews are positive, highlighting fast shipping and good prices, a few negative experiences have been reported, particularly regarding communication and order processing. Read more
Good points
-
A HTTPS security protocol has been detected on this website. Be careful, this indicator is not always synonymous with security!
-
The domain name of this site is very old: this is a good point!
The scoring provided by ScamDoc is calculated via a complex algorithm using several dozens of technical criteria. It reflects the confidence that it is advised to have in the context of an exchange with a digital correspondent (website or email). The publishers of the ScamDoc site do not intervene to influence this score on a particular site or email.
Website owners can request a review of the score by providing additional information via this form.
Detailed information about
Govets.com
| Domain creation date | 10/21/1999 (Over 5 years) |
| Domain expiration date | 10/21/2034 (In over a year) |
| Owner identification in the Whois | The owner of the domain name is identified completely:
Name/Company  Postal address Phone Mail Country (United States) |
| User reviews on Scamdoc |
34 Reviews / Comments
Reviews and comments left by Internet users are sorted in chronological order and are not checked a priori
up votedown vote
GoVets-Team 01/02/2020 at 03:32 PM
Rating:In response to this review, the GoVets Team wanted to make sure our growing customer base is aware of the following information:
• GoVets is owned and operated by Veratics, Inc, a VA-Verified Service-Disabled Veteran-Owned Small-Business, established in 2013.
• ALL vendors on GoVets, including Veratics, are verified by the United States Department of Veteran Affairs (https://www.va.gov/). All Sellers can be found on the following page: https://www.govets.com/vendors/?sorting=vendor
• As a Socially Responsible Veteran-Owned Marketplace, we have partnered with the National Veteran Small Business Coalition (NVSBC), the largest Non-Profit Trade organization in the country that represents Veteran Business Interests. A portion of each sale goes towards non-profit towards Non-Profit Veteran Causes of National Significance through the NVSBC.
• The NVSBC regularly testifies in front of the US Congress regarding GoVets and Veratics, as shown on our videos and our Blog. (https://www.govets.com/govets-blog/govets-on-the-hill/).
• GoVets attends many conferences (i.e. VETS19, NVSBE, etc), government supplier events, and meets with several Government Executives and OSDBU (Office of Small & Disadvantaged Business Utilization) representatives.
• Using our broad integration and automation with our suppliers, we offer nearly 10 million products across thousand of brands.
• We currently only sell to the U.S. market and our customer base (tens of thousands of customers) i... Read more
up votedown vote
Vicjavaero 01/02/2020 at 10:43 PM
How would you respond to the many allegations of this being a fraudulent operation?
up votedown vote
GoVets-Team 01/20/2020 at 11:45 AM
We would gladly offer more information and background about our company!
The GoVets team is proudly located in the United States. Our company has been in business for over 7 years, with successful programs with the US Government and some of the largest enterprises in the country. All of our team members are also located in the United States and most of them have gone through extensive background checks, including secret or top-secret background checks to work on important Government programs. The videos above about the NVSBC's (National Veteran Small Business Coalition) testimony in front of the US Congress also speak for themselves regarding our platform, GoVets.
GoVets participates in the largest Veteran conference in the United States, has attended dozens of VA Supplier Day shows at VA-Hospitals, and is a proud member of the NVSBC.
GoVets is owned/operated by Veratics, Inc, which was the Disability:In Supplier of the Year in 2018, part of the top 20% growing companies in the Fortune's 5000 top growing companies and VETS50, fastest growing Veteran-Owned Businesses in the United States. We are CMMI certified and have a Government certified (DCAA compliant) timekeeping and accounting system.
Finally, Veratics, like all other Veteran-Owned businesses represented on GoVets, is verified by the Department of Veteran Affairs. We are a Service-Disabled Veteran-Owned Small Business (SDVOSB), and anyone can review this verification directly on the VA's Vendor Information Pages site:...Read more
up votedown vote
Terry Maloney 02/08/2020 at 09:28 AM
Rating:I Purchased a snow bear snowplow custom mount on January 11, 2020; vendor #281 shipped it via UPS from Buffalo, New York to Mount vernon, Ohio – a 3 1/2 hour drive. It was lost by UPS at one of their Columbus, OH facilities on January 20, as per the company's website tracking, and I have not received my item as of February 7, 2020. I was finally able to get the Indian-origin people at UPS to understand what they have done, and they filed a claim on January 31- now, they tell me I have to contact the seller to get any satisfaction. I have not received a response from the seller, and GoVet.com's contact/resolutiin website is unendurable. As a 50% disabled United States military veteran, I recommend avoiding using GoVets.com – based on my own personal experience.
up votedown vote
GoVets-Team 12/10/2023 at 06:26 PM
Dear Valued Customer,
We appreciate you taking the time to share your experience, and we sincerely apologize for any inconvenience you've faced. We understand the frustration caused by the unfortunate situation with the lost shipment of your snowplow mount.
To address concerns like yours, we encourage customers to refer to our most recent reviews on trusted sites such as TrustPilot, Reseller Ratings, and Google. These platforms provide a more comprehensive and up-to-date overview of our service. We also understand that third-party review sites like scamdoc can be questionable, and we prioritize handling customer responses on all channels.
If you have any concerns, we recommend reaching out to our dedicated support team directly. Our team is available by phone at 866-321-6321 between 9 am and 5 pm ET (Monday-Friday). Alternatively, you can use our live chat service at https://www.govets.com/help or submit a ticket at https://www.govets.com/customer-request. Rest assured that our team is committed to responding promptly and resolving any issues within 1-2 business days.
We value your feedback as a 50% disabled United States military veteran, and we want to assure you that customer satisfaction is our top priority. Please allow us the opportunity to address your concerns and provide a satisfactory resolution.
Thank you for your understanding and for considering GoVets.com.
Best regards,
GoVets Support
Files for this comment
up votedown vote
J Bitzer 02/22/2020 at 10:35 PM
Rating:purchased 25 lbs of fava beans which were removed from original box and another product was substituted of half dollar value. Highly suspicious behavior by Veratics customer 'service'. I'm a veteran and expected decent service from Govets. No phone access.
up votedown vote
GoVets-Team 12/10/2023 at 06:28 PM
Dear Valued customer -
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced with your recent purchase.
We encourage all our customers to refer to our most recent reviews on trusted sites such as TrustPilot, Reseller Ratings, and Google for a more accurate representation of our service quality. While we understand your concerns, it's essential to note that sites like scamdoc may not always provide a complete and reliable picture.
To address your specific issue, we would like to assure you that we take matters like this seriously and investigate them thoroughly. However, we couldn't find any record of your contact details in our system based on the information provided in your review. We would appreciate the opportunity to look into this matter further and resolve it to your satisfaction.
If you could kindly reach out to us via phone at 866-321-6321 (Monday-Friday, 9 am-5 pm ET), through our chat service (https://www.govets.com/help), or by submitting a ticket (https://www.govets.com/customer-request), our dedicated team will promptly assist you. We aim to respond to all inquiries within 1-2 business days.
Once again, we apologize for any inconvenience you may have faced, and we value your service as a veteran. We look forward to the opportunity to address your concerns and restore your faith in our commitment to providing quality service.
Best regards,
GoVets support
Files for this comment
up votedown vote
Dissatisfied Electrical Contractor 02/24/2020 at 03:55 AM
Rating:We are an Electrical Contractor and this is by far the most INCOMPETENT & CROOKED company we have EVER had the displeasure of doing business with. Their lack of customer service and communication is outstanding! We love our vets and we were initially excited to have found their website. DO NOT MAKE THE SAME MISTAKE! Short and sweet version: They severely slack on processing their orders & shipped the material more than 24 hours AFTER we requested the order be cancelled. Then after a month of correspondence regarding a return, they insisted that WE pay for return shipping as well as a 20-30% restocking fee.
Long version…
We ordered material on September 25th.
On October 4th at 7:39am we requested a cancellation. This was due to lack of communication regarding the status of this order as we had not received notification that the order had been processed let alone shipped. This request was received by their support team and acknowledged the same day at 10:55am, we were told that our cancellation was a high priority, to be processed “ASAP”.
NO COMMUNICATION FROM THIS COMPANY FOR 5 DAYS!
On October 9th we received an automatic notification that the order had been SHIPPED! At this point its been over THREE weeks from the date we placed the order & more than a week after we requested it to be cancelled! We politely followed up with their team TWICE that same day & did NOT receive a response.
NO COMMUNICATION FROM THIS COMPANY FOR 4 DAYS!
On October 13th, they finally responded... Read more
up votedown vote
GoVets-Team 12/10/2023 at 06:30 PM
Electrical Contractor -
Thank you for taking the time to share your feedback with us. We appreciate your diligence in outlining the details of your experience, and we take all customer concerns seriously. Our goal is to address issues promptly and provide a resolution that meets your expectations.
We understand the frustration caused by the delays and miscommunication surrounding your order. We apologize for any inconvenience this may have caused. We strive to improve our processes continuously, and your feedback is valuable in helping us identify areas for enhancement.
To ensure that our customers have the most accurate and up-to-date information, we encourage everyone to check our latest reviews on trusted platforms such as TrustPilot, Reseller Ratings, and Google. These platforms provide a more comprehensive and unbiased reflection of our overall customer satisfaction.
If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out to our customer support team. You can contact us via phone at 866-321-6321 between 9 am and 5 pm ET (Monday-Friday), or you can use our online chat (https://www.govets.com/help) or submit a ticket (https://www.govets.com/customer-request). We are committed to responding to your inquiries within 1-2 business days.
We appreciate your understanding and look forward to the opportunity to address your concerns directly.
Best regards,
GoVets Support
Files for this comment
up votedown vote
Veteran wife 03/05/2020 at 01:50 PM
Rating:Do not order ANYTHING from this company!!! They are committing fraud. They immediately charge your credit card and then don't send you the item. It is very hard to get anyone on the phone. They do not return phone messages or emails. We can easily report the charge to our credit card company and be credited and then they get away with the fraud.
up votedown vote
GoVets-Team 12/10/2023 at 06:41 PM
Dear Karen -
Dear valued customer,
We appreciate your feedback and apologize for any inconvenience you may have experienced. We take customer concerns seriously and strive to address them promptly.
We encourage our customers to review our most recent feedback on reputable platforms such as TrustPilot, Reseller Ratings, and Google to get a comprehensive understanding of our service. We understand that online reviews can vary, and we are committed to addressing any issues raised by our customers.
If you have concerns or issues with your order, we encourage you to reach out to our customer support team. You can contact us by phone at 866-321-6321 between 9 am and 5 pm ET (Monday-Friday). Alternatively, you can utilize our chat service (https://www.govets.com/help) or submit a ticket (https://www.govets.com/customer-request), and our team will respond within 1-2 business days.
We take pride in our commitment to customer satisfaction and are dedicated to resolving any issues you may encounter. Thank you for bringing this to our attention, and we look forward to the opportunity to address your concerns.
Best regards,
GoVets Support
up votedown vote
Unacceptable 03/06/2020 at 10:44 PM
Rating:These people stole my money. I purchased respirator filters to protect myself from the Coronavirus. Their website said they would ship in 1 business day. It’s been over a week and I never received anything. Now, after I contacted them, they are saying that they may ship the filters in May 2020. I never agreed to this!!!!!! I agreed to one business day. They never even bothered to contact me. These people are holding my money interest free. Their company should be shut down.
up votedown vote
GoVets-Team 12/10/2023 at 06:44 PM
Hello -
We are looking to respond to all reviews even if they are 3-4 years old and on sites that are not well know like scamdoc... but we want to let customers know that all feedback is appreciate - good, bad, new, old!
We appreciate your feedback and apologize for any inconvenience you may have experienced. We take customer satisfaction seriously and strive to address concerns promptly.
We'd like to encourage you to check our most recent reviews on trusted sites such as TrustPilot, Reseller Ratings, and Google to get a more accurate representation of our current service standards. While we understand your frustration, we want to assure you that we are continually working to improve and provide the best possible experience for our customers.
If you have any concerns or further questions, we recommend reaching out to our customer support team. You can contact us between 9 am and 5 pm ET (Monday-Friday) via phone at 866-321-6321, through our online chat at https://www.govets.com/help, or by submitting a ticket at https://www.govets.com/customer-request. Our team is dedicated to addressing issues promptly, and we aim to provide a response within 1-2 business days.
We value your business and hope to have the opportunity to address your concerns and regain your trust.
Best regards,
GoVets Support
up votedown vote
Kimberlee 03/08/2020 at 01:49 AM
Rating:I am going to be calling the better Business bureau Monday and the Attorney Generals office. I have been getting jerked around by Beth Schwartz for almost two weeks.. they are a joke! No shipping info or correspondence from them. They need to be shut down! I will be contacting my credit card company and reporting them!
up votedown vote
GoVets-Team 12/10/2023 at 06:48 PM
Dear Kimberlee -
We're always looking at reviews new and old as it helps us understand what we're doing well, and where we can improve, and of course if there are customers making false claims about the company to bully our support team for one reason or another.
With that said, thank you for taking the time to provide feedback, and we appreciate your concerns. We apologize for any inconvenience you may have experienced. However, we'd like to inform you that Beth Schwartz is no longer with our company, and we're not aware of any issues you've mentioned.
We encourage our customers to check our most recent reviews on trusted sites such as TrustPilot, Reseller Ratings, and Google for updated and accurate feedback about our services. We understand that there may be concerns, and we want to assure you that we take all customer feedback seriously.
If you have any specific concerns or issues that need immediate attention, we encourage you to contact us directly. Our customer support team is available between 9 am and 5 pm ET, Monday through Friday, via phone at 866-321-6321 or through our online chat at https://www.govets.com/help. Additionally, you can submit a ticket to our team at https://www.govets.com/customer-request, and we aim to respond within 1-2 business days.
We value your business and strive to provide the best possible service to our customers. We look forward to the opportunity to address any concerns you may have and appreciate your ongoing support.
Best regards,
GoVets...Read more
up votedown vote
Sandi 03/12/2020 at 10:44 AM
Rating:I placed an order on 3/2/20. One item was supposed to ship directly from them, the other from another vendor they contract with. Ten days later. Nothing has shipped. I requested to cancel the order and receive a refund. Nothing has happened. They are holding my money and not providing products. I've placed two calls to customer service. Now they aren't even answering their phones. I sent customer service an email. No response. I have filed disputes with my credit card company. I was happy to support a veteran owned business, but this company is horrible. Frauds.
up votedown vote
jbc37 03/31/2020 at 06:18 PM
Rating:I orders a few hundred dollars worth a month ago, no shipment, no communication, no nothing, no returned emails or calls. I just did a dispute with credit card company. It is like Govets disappeared.
up votedown vote
Selma 04/06/2020 at 08:31 PM
Rating:DO NOT order anything on this site! I spent 75.00 for an order of rice several weeks ago--I cancelled a week ago since product did not ship and still no credit. We are reporting them to paypal to dispute this.
up votedown vote
dsd.emc 04/16/2020 at 12:23 PM
Rating:I have never dealt with a company that was so hard to reach a real person and one that constantly sends what we tend to call "rubber-stamp" replies for feedback. That just adds frustration to customers and certainly does not lead to positive company feedback.
The sparce email feedback that had been received had contradictory comments in the email about when the product was going to ship as well as a statement that a full refund would be applied: that sort of feedback doesn't make sense and makes one wonder who steering the GoVets " ship"?
One email (not rubber stamp reply) indicated that a shipment from your supplier would occur on 4/15: it is now 4/16 can someone please verify if that has occurred? We all know that the COVID problem is having an impact but using it as a blanket excuse just frustrates buyers even further. I'm beginning to wonder if the SCAM reputation might be true as it's been 3 weeks and no shipment.
up votedown vote
GoVets-Team 06/23/2024 at 10:22 AM
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the frustration you've experienced. We understand how important clear and timely communication is, and we regret that our responses have not met your expectations.
Your concerns about communication and shipping delays are valid. The early COVID-19 period was exceptionally challenging, impacting our operations significantly. However, we have since made substantial improvements to our processes and customer service.
To verify the status of your shipment and address any outstanding issues, please contact our support team directly. You can reach us by phone at 866-321-6321 (9 am - 5 pm ET, Monday-Friday), via live chat at GoVets Support, or by submitting a ticket at Customer Request. We are committed to resolving your concerns promptly.
We hope you will consider giving us another chance in the future to demonstrate the improvements we have made. Your feedback is crucial in helping us enhance our services.
Best regards,
GoVets Support Team
up votedown vote
Pissed off 05/08/2020 at 04:17 PM
Rating:This site is a scam. Bought a printer from them got it in and it doesn't work. Contacted govets.com same day for a return. I was told to contact the manufacturer that they would have to deal with me. The manufacturer says it will take a month to a month and a half from the time they receive the item for a refund. So just a heads up if you make a purchase and they send you a product that doesn't work it will take months to resolve and your money will be tied up the whole time. What a great way to screw people over in hard times with this COVID crap. Govets.com return policy is a lie.
up votedown vote
GoVets-Team 06/23/2024 at 10:17 AM
Thank you for sharing your feedback, and we sincerely apologize for the frustrating experience you had with your printer purchase. We understand how disappointing it can be to receive a defective product and then face challenges with the return process.
Your review highlights an issue from the early days of the COVID-19 pandemic when we, like many businesses, faced unprecedented disruptions and challenges. We deeply regret that our return policy and communication did not meet your expectations during this difficult time.
Since then, we have made significant improvements to our processes and customer service. We are committed to providing timely and effective solutions for all our customers. If you still have unresolved issues, we would like to make it right.
Please reach out to our support team directly by phone at 866-321-6321 (9 am - 5 pm ET, Monday-Friday), via live chat at GoVets Support, or by submitting a ticket at Customer Request. We will do our best to resolve your concerns promptly.
We hope you will consider giving us another chance in the future to demonstrate the improvements we have made. Your feedback is invaluable in helping us continue to enhance our services.
Best regards,
GoVets Support Team
up votedown vote
Mahr Malik 06/01/2020 at 10:37 AM
Rating:terrible company. DO NOT buy anything from them. I am a physician serving veterans in the VA. Placed orders for PPE for 12 items worth a total of $467.20, only received one item worth $21.27. They refunded me about half of my money but kept the other half. Unable to call, email or chat with them online. Had to file dispute with my credit card company. Would give them zero stars if I could.
up votedown vote
GoVets-Team 06/23/2024 at 10:16 AM
Dear Mahr,
Thank you for sharing your feedback. We sincerely apologize for the negative experience you had with your order. We understand the critical importance of PPE, especially in your role serving veterans, and regret that our service did not meet your expectations.
This review dates back to a particularly challenging period during the early days of the COVID-19 pandemic when supply chain disruptions and high demand severely impacted our operations. We are truly sorry for any inconvenience this caused you.
Since then, we have made significant improvements to our processes and customer service. We are committed to ensuring that such issues do not occur again. We deeply regret that you had to file a dispute with your credit card company to resolve the matter.
We hope you will consider giving us another chance in the future to demonstrate the improvements we have made. Your feedback is invaluable in helping us continue to grow and enhance our services.
Best regards,
GoVets Support Team
up votedown vote
Cory King 07/03/2020 at 06:19 PM
Rating:I concur with all of the above complaints. This company was chosen because of their Vet Support, free shipping, and they had the product in stock, so even if it cost more, it was worth it for both reasons above. I ordered on June 13, 2020, and GoVets confirmed the order that day, taking my $420.49 instantly stating they would let me know as soon as my order shipped and give me a tracking number. 13 days later I had not received any communication from GoVets, so I emailed asking what was going on. They replied the next day, June 26,2020 that:
Due to unanticipated high demand, the item is temporarily delayed. We apologize for any inconvenience this may have caused. We will keep you updated on the status of your order. Estimated Ship Date:07/15/2020 We understand that this ship date is a ways away. We would like you to be aware that you still have the option to cancel this order.
They never said the item was on back order, in fact that it was in stock so I cancelled my order and asked for a prompt refund. They replied "We are communicating with our fulfillment team to determine if your order is eligible to be canceled at this time. We will follow up with you by email when we have confirmation. Once we have confirmed your order is canceled, we will process a refund to your original form of payment" WHAT? Fullfillment Team? ELIGIBLE? then I get this " Your request has been updated. GoVets support staff will review your request and provide a response within 1-2 business days." On... Read more
up votedown vote
GoVets-Team 06/23/2024 at 10:14 AM
Dear Cory King,
Thank you for sharing your detailed feedback, and we sincerely apologize for the frustration you experienced with your order. We understand how disappointing it was to face delays, miscommunication, and issues with your refund.
This review dates back to a particularly challenging period during the COVID-19 pandemic when we encountered significant disruptions in our supply chain and customer service. Since then, we have made substantial improvements to our processes to better serve our customers and ensure timely communication and fulfillment.
We regret that your experience did not reflect our commitment to supporting veterans and providing quality service. Please be assured that your refund should have been processed promptly, and we apologize for any delays you faced.
If you have any unresolved issues or further concerns, we encourage you to reach out to our customer support team directly. You can contact us by phone at 866-321-6321 (9 am - 5 pm ET, Monday-Friday), via live chat at GoVets Support, or by submitting a ticket at Customer Request. We are here to assist you and ensure that any outstanding issues are resolved.
We hope you will consider giving us another chance in the future to demonstrate the improvements we have made. Your feedback is invaluable in helping us continue to grow and enhance our services.
Best regards,
GoVets Support Team
up votedown vote
gittyupjames 07/29/2020 at 12:45 AM
Rating:Ordered a diecast model to add to my collection. Product came quickly! Happy with my experience!
up votedown vote
Jayhawk707 09/08/2020 at 02:51 PM
Rating:This company (if even a company) is a complete scam IMO. I placed an order well over a month ago. They say once the product ships that they will send you a tracking number which is not the case. Supposedly September 22 was the arrival date and still nothing. The customer service is non existent even when leaving a message for a return call. Just like the shipment my return phone call was never received. STAY AWAY FROM THIS GROUP. FOR THE VETS IS NOT FOR THE VETS AT ALL. YOU ARE A DISGRACE FOR ANYTHING THAT IS AMERICAN.
up votedown vote
GoVets-Team 06/23/2024 at 09:14 AM
Dear Jayhawk707,
Thank you for your feedback, and we apologize for the negative experience you had. We understand your frustration with the delays and lack of communication.
While this review is from over three years ago, we want to address it and provide clarity. The COVID-19 pandemic created significant challenges for our operations, impacting shipping times and customer service. Since then, we have made significant improvements in our processes and communication to better serve our customers.
GoVets remains committed to supporting veterans as a service-disabled veteran-owned business. We have strengthened our operations and continue to add new suppliers and products while ensuring higher quality standards.
If you still have unresolved issues, please contact our support team at 866-321-6321 (9 am - 5 pm ET, Monday-Friday), via live chat at GoVets Support, or by submitting a ticket at Customer Request. We are here to assist and resolve any lingering concerns.
Thank you for considering giving GoVets another chance.
Best regards,
GoVets Support Team
up votedown vote
Carlos 11/27/2021 at 10:56 PM
Rating:Was promised a 5% discount, received 3%... they charged my credit card a full $ 284.43 and to this date NOTHING - not even a shipping date and NO communication at all.... phone calls, emails - never returned.... I always thought highly of Veterans - this is soooo SAD to find out that even our military are into scams.....
up votedown vote
tony 01/14/2022 at 07:01 PM
Rating:same with me. Placed an order 5 days ago - no response. Gonna call my cc to open a dispute...
up votedown vote
GoVets-Team 06/23/2024 at 09:12 AM
Dear Tony,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your recent order. We understand how frustrating it can be not to receive a response promptly, and we are committed to addressing your concerns.
Although it has been over two years since your review, we believe it is important to set the record straight for our customers. The period you referenced was particularly challenging, as we faced significant disruptions due to the COVID-19 pandemic, including supply chain issues, inventory challenges, and higher employee turnover. These factors impacted our ability to maintain our usual high standard of customer service.
Since then, we have made significant improvements. We have strengthened our operations, added new suppliers and products, and continue to remove those that do not meet our quality standards. We have learned many valuable lessons and have evolved as a company. Today, we are stronger and more committed than ever to supporting our customers and veterans as a service-disabled veteran-owned business.
We regret that your experience led you to consider disputing the charge with your credit card company. We would like to resolve any outstanding issues you may have. Please reach out to our dedicated support team directly so we can address your concerns promptly. You can contact us by phone at 866-321-6321 between 9 am and 5 pm ET (Monday-Friday), through our live chat service at GoVets Support, or by submitting a...Read more
up votedown vote
wronged 09/16/2022 at 04:27 PM
Rating:They say misery likes company and it looks like I've got plenty of company here.
I placed an online order with GoVets on 9/7/22 and when I didn't receive an order confirmation back within 24 hours I sent an email cancelling my order. Three days later GoVets finally responded to me via email and said it was too late to cancel. Days later I received the product which I no longer need and I'm told by GoVets it's my responsibility to pay for return freight and a 15% restocking charge. Seems to me this company is accepting orders, dodging communication and making a huge profit on restocking fees. I've asked GoVets for a prepaid shipping label and to waive the restocking fees although as expected I've not heard back from them. So now I've disputed the charge with my VISA (so they'll never get their money), I've left them a crappy review on Google and filed a dispute with the BBB. How these people can use America and Veterans in their name is a shame to everyone who has ever served or even cares about this country. How do we warn more people about the scam this company (and their parent Veratics) is perpetrating?
up votedown vote
GoVets-Team 06/23/2024 at 09:11 AM
Dear Wronged,
Thank you for taking the time to share your feedback, even though it's been over two years since you posted this review. We believe it's important to address all concerns, new and old, to set the record straight for our valued customers.
We acknowledge that the period during which you had your experience was particularly challenging for us. The COVID-19 pandemic created significant disruptions in supply chains, caused inventory challenges, and led to higher employee turnover. These issues impacted our ability to maintain the high level of service we aim to provide. We understand that some customers may have felt frustrated and let down during this time.
It's important to note that while we strive to be transparent and fair in our dealings, some customers may stretch the truth or add exaggerations to make their points. Regardless, we take all feedback seriously and use it as an opportunity to learn and improve.
Since then, we have come a long way. We have evolved as a company and are stronger than ever. We remain committed to supporting veterans as a service-disabled veteran-owned business. Our experiences over the past few years have provided us with valuable lessons, and we have made significant improvements in our operations.
We are continuously adding new suppliers and products to our offerings, and we are diligent about removing those that do not meet our quality standards. We hope you will consider giving us another chance in the future to see the positive...Read more