Analysis of the website
Good trust score : low risk
- The domain name of this site is old: this is a good point!
- HTTPS protocol detected. Beware as it does not always mean security
- This analysis is partly based on Whois data: you can have a look at them on this page.
- The scoring and indications provided by ScamDoc are calculated via a complex algorithm. They reflect the trust you can give to the website. Please note that ScamDoc site publishers do not influence the rating of a specific domain or url.
GoVets-Team 01/02/2020 at 03:32 PMRating:
In response to this review, the GoVets Team wanted to make sure our growing customer base is aware of the following information:
• GoVets is owned and operated by Veratics, Inc, a VA-Verified Service-Disabled Veteran-Owned Small-Business, established in 2013.
• ALL vendors on GoVets, including Veratics, are verified by the United States Department of Veteran Affairs (https://www.va.gov/). All Sellers can be found on the following page: https://www.govets.com/vendors/?sorting=vendor
• As a Socially Responsible Veteran-Owned Marketplace, we have partnered with the National Veteran Small Business Coalition (NVSBC), the largest Non-Profit Trade organization in the country that represents Veteran Business Interests. A portion of each sale goes towards non-profit towards Non-Profit Veteran Causes of National Significance through the NVSBC.
• The NVSBC regularly testifies in front of the US Congress regarding GoVets and Veratics, as shown on our videos and our Blog. (https://www.govets.com/govets-blog/govets-on-the-hill/).
• GoVets attends many conferences (i.e. VETS19, NVSBE, etc), government supplier events, and meets with several Government Executives and OSDBU (Office of Small & Disadvantaged Business Utilization) representatives.
• Using our broad integration and automation with our suppliers, we offer nearly 10 million products across thousand of brands.
• We currently only sell to the U.S. market and our customer base (tens of thousands of customers) includes Patriotic U.S. Citizens, U.S. Businesses, Government (Local, State, Federal), Academic institutions, etc.... Read more
Vicjavaero 01/02/2020 at 10:43 PM
How would you respond to the many allegations of this being a fraudulent operation?
GoVets-Team 01/20/2020 at 11:45 AM
We would gladly offer more information and background about our company!
The GoVets team is proudly located in the United States. Our company has been in business for over 7 years, with successful programs with the US Government and some of the largest enterprises in the country. All of our team members are also located in the United States and most of them have gone through extensive background checks, including secret or top-secret background checks to work on important Government programs. The videos above about the NVSBC's (National Veteran Small Business Coalition) testimony in front of the US Congress also speak for themselves regarding our platform, GoVets.
GoVets participates in the largest Veteran conference in the United States, has attended dozens of VA Supplier Day shows at VA-Hospitals, and is a proud member of the NVSBC.
GoVets is owned/operated by Veratics, Inc, which was the Disability:In Supplier of the Year in 2018, part of the top 20% growing companies in the Fortune's 5000 top growing companies and VETS50, fastest growing Veteran-Owned Businesses in the United States. We are CMMI certified and have a Government certified (DCAA compliant) timekeeping and accounting system.
Finally, Veratics, like all other Veteran-Owned businesses represented on GoVets, is verified by the Department of Veteran Affairs. We are a Service-Disabled Veteran-Owned Small Business (SDVOSB), and anyone can review this verification directly on the VA's Vendor Information Pages site: https://www.vetbiz.va.gov/....Read more
Terry Maloney 02/08/2020 at 09:28 AMRating:
I Purchased a snow bear snowplow custom mount on January 11, 2020; vendor #281 shipped it via UPS from Buffalo, New York to Mount vernon, Ohio – a 3 1/2 hour drive. It was lost by UPS at one of their Columbus, OH facilities on January 20, as per the company's website tracking, and I have not received my item as of February 7, 2020. I was finally able to get the Indian-origin people at UPS to understand what they have done, and they filed a claim on January 31- now, they tell me I have to contact the seller to get any satisfaction. I have not received a response from the seller, and GoVet.com's contact/resolutiin website is unendurable. As a 50% disabled United States military veteran, I recommend avoiding using GoVets.com – based on my own personal experience.
J Bitzer 02/22/2020 at 10:35 PMRating:
purchased 25 lbs of fava beans which were removed from original box and another product was substituted of half dollar value. Highly suspicious behavior by Veratics customer 'service'. I'm a veteran and expected decent service from Govets. No phone access.
Dissatisfied Electrical Contractor 02/24/2020 at 03:55 AMRating:
We are an Electrical Contractor and this is by far the most INCOMPETENT & CROOKED company we have EVER had the displeasure of doing business with. Their lack of customer service and communication is outstanding! We love our vets and we were initially excited to have found their website. DO NOT MAKE THE SAME MISTAKE! Short and sweet version: They severely slack on processing their orders & shipped the material more than 24 hours AFTER we requested the order be cancelled. Then after a month of correspondence regarding a return, they insisted that WE pay for return shipping as well as a 20-30% restocking fee.
We ordered material on September 25th.
On October 4th at 7:39am we requested a cancellation. This was due to lack of communication regarding the status of this order as we had not received notification that the order had been processed let alone shipped. This request was received by their support team and acknowledged the same day at 10:55am, we were told that our cancellation was a high priority, to be processed “ASAP”.
NO COMMUNICATION FROM THIS COMPANY FOR 5 DAYS!
On October 9th we received an automatic notification that the order had been SHIPPED! At this point its been over THREE weeks from the date we placed the order & more than a week after we requested it to be cancelled! We politely followed up with their team TWICE that same day & did NOT receive a response.
NO COMMUNICATION FROM THIS COMPANY FOR 4 DAYS!
On October 13th, they finally responded letting us know that the material had already left the manufacturer! They apologized for the inconvenience & told us to notify them if we chose to return it. We responded within 6 minutes that YES, we would need to return the material & requested information regarding their return process.... Read more
Veteran wife 03/05/2020 at 01:50 PMRating:
Do not order ANYTHING from this company!!! They are committing fraud. They immediately charge your credit card and then don't send you the item. It is very hard to get anyone on the phone. They do not return phone messages or emails. We can easily report the charge to our credit card company and be credited and then they get away with the fraud.
Unacceptable 03/06/2020 at 10:44 PMRating:
These people stole my money. I purchased respirator filters to protect myself from the Coronavirus. Their website said they would ship in 1 business day. It’s been over a week and I never received anything. Now, after I contacted them, they are saying that they may ship the filters in May 2020. I never agreed to this!!!!!! I agreed to one business day. They never even bothered to contact me. These people are holding my money interest free. Their company should be shut down.
Kimberlee 03/08/2020 at 01:49 AMRating:
I am going to be calling the better Business bureau Monday and the Attorney Generals office. I have been getting jerked around by Beth Schwartz for almost two weeks.. they are a joke! No shipping info or correspondence from them. They need to be shut down! I will be contacting my credit card company and reporting them!
DesastrousBusiness 03/09/2020 at 05:50 PMRating:
The same for me.
Here is the info. Feel free to post your review on them.
Sandi 03/12/2020 at 10:44 AMRating:
I placed an order on 3/2/20. One item was supposed to ship directly from them, the other from another vendor they contract with. Ten days later. Nothing has shipped. I requested to cancel the order and receive a refund. Nothing has happened. They are holding my money and not providing products. I've placed two calls to customer service. Now they aren't even answering their phones. I sent customer service an email. No response. I have filed disputes with my credit card company. I was happy to support a veteran owned business, but this company is horrible. Frauds.
GOVETS FUCK OFF 03/24/2020 at 07:49 PMRating:
THE GOVETS CREW LIKE TO SUCK KIDDIE COCKS AND WANK OFF TO NAZI CONCENTRATION CAMP VICTIMS, I SAW THE DIRTY BASTARDS AT IT......
jbc37 03/31/2020 at 06:18 PMRating:
I orders a few hundred dollars worth a month ago, no shipment, no communication, no nothing, no returned emails or calls. I just did a dispute with credit card company. It is like Govets disappeared.
Selma 04/06/2020 at 08:31 PMRating:
DO NOT order anything on this site! I spent 75.00 for an order of rice several weeks ago--I cancelled a week ago since product did not ship and still no credit. We are reporting them to paypal to dispute this.
dsd.emc 04/16/2020 at 12:23 PMRating:
I have never dealt with a company that was so hard to reach a real person and one that constantly sends what we tend to call "rubber-stamp" replies for feedback. That just adds frustration to customers and certainly does not lead to positive company feedback.
The sparce email feedback that had been received had contradictory comments in the email about when the product was going to ship as well as a statement that a full refund would be applied: that sort of feedback doesn't make sense and makes one wonder who steering the GoVets " ship"?
One email (not rubber stamp reply) indicated that a shipment from your supplier would occur on 4/15: it is now 4/16 can someone please verify if that has occurred? We all know that the COVID problem is having an impact but using it as a blanket excuse just frustrates buyers even further. I'm beginning to wonder if the SCAM reputation might be true as it's been 3 weeks and no shipment.
Pissed off 05/08/2020 at 04:17 PMRating:
This site is a scam. Bought a printer from them got it in and it doesn't work. Contacted govets.com same day for a return. I was told to contact the manufacturer that they would have to deal with me. The manufacturer says it will take a month to a month and a half from the time they receive the item for a refund. So just a heads up if you make a purchase and they send you a product that doesn't work it will take months to resolve and your money will be tied up the whole time. What a great way to screw people over in hard times with this COVID crap. Govets.com return policy is a lie.
Mahr Malik 06/01/2020 at 10:37 AMRating:
terrible company. DO NOT buy anything from them. I am a physician serving veterans in the VA. Placed orders for PPE for 12 items worth a total of $467.20, only received one item worth $21.27. They refunded me about half of my money but kept the other half. Unable to call, email or chat with them online. Had to file dispute with my credit card company. Would give them zero stars if I could.
Cory King 07/03/2020 at 06:19 PMRating:
I concur with all of the above complaints. This company was chosen because of their Vet Support, free shipping, and they had the product in stock, so even if it cost more, it was worth it for both reasons above. I ordered on June 13, 2020, and GoVets confirmed the order that day, taking my $420.49 instantly stating they would let me know as soon as my order shipped and give me a tracking number. 13 days later I had not received any communication from GoVets, so I emailed asking what was going on. They replied the next day, June 26,2020 that:
Due to unanticipated high demand, the item is temporarily delayed. We apologize for any inconvenience this may have caused. We will keep you updated on the status of your order. Estimated Ship Date:07/15/2020 We understand that this ship date is a ways away. We would like you to be aware that you still have the option to cancel this order.
They never said the item was on back order, in fact that it was in stock so I cancelled my order and asked for a prompt refund. They replied "We are communicating with our fulfillment team to determine if your order is eligible to be canceled at this time. We will follow up with you by email when we have confirmation. Once we have confirmed your order is canceled, we will process a refund to your original form of payment" WHAT? Fullfillment Team? ELIGIBLE? then I get this " Your request has been updated. GoVets support staff will review your request and provide a response within 1-2 business days." On day 3 I had to send another email requesting their decision. "07.03.20-Hello, we have been notified by our Supplier that this item is out of stock and not available for purchase at this time. As you requested, your order has been cancelled. Your payment has been refunded, and you can expect to see your refund processed back to your form of payment within the next few business days. Please use coupon code GOVETSDIRECT for savings of up to $25 off your next order on GoVets.com. Thank you! The GoVets Team (trg)" A few seconds later "Your order #000102986 has been updated with a status of Closed. " WHAT?! Closed? What about my refund? Is the check in the mail? What do you consider a few days? I know what you consider the "item is in stock" means. Anyone is welcome to my coupon code as I will never order from GoVets again, and if I were a Vetern, I would be ashamed of the reputation... Read more
gittyupjames 07/29/2020 at 12:45 AMRating:
Ordered a diecast model to add to my collection. Product came quickly! Happy with my experience!
Jayhawk707 09/08/2020 at 02:51 PMRating:
This company (if even a company) is a complete scam IMO. I placed an order well over a month ago. They say once the product ships that they will send you a tracking number which is not the case. Supposedly September 22 was the arrival date and still nothing. The customer service is non existent even when leaving a message for a return call. Just like the shipment my return phone call was never received. STAY AWAY FROM THIS GROUP. FOR THE VETS IS NOT FOR THE VETS AT ALL. YOU ARE A DISGRACE FOR ANYTHING THAT IS AMERICAN.
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