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Analysis of the website
"Hotelvalues.com"

Trust index

Very bad


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Detailed information about
Hotelvalues.com

First analysis date: 01/29/2020
Domain creation date
06/08/1999 (Over 2 years)
Domain expiration date
06/08/2024 (Less than 6 months left)
Owner identification in the Whois
The owner of the domain name is hidden in the Whois
Negative reviews detected on the Internet
User reviews on Scamdoc
(Average rating of 1.8 out of 73 Reviews)

79 Reviews / Comments


Reviews and comments left by Internet users are sorted in chronological order and are not checked a priori

  • Dale 01/29/2020 at 04:22 PM

    Rating:

    Unable to reach a live agent - reservations are made online but are non-refundable which is not prominently displayed. Rate qoted is $85 above what the hotel charges. This is truly a scam site and cannot be trusted. Probably have wasted my money. Will go through my credit card to dispute the charges but have little hope of success.

    Reply
  • Ronnie 02/09/2020 at 04:14 PM

    Rating:

    I agree, this is a scam. It appeared as the actual hotel's site. Lost $28 over what the hotel would have charged.

    Reply
  • Esther 02/12/2020 at 11:46 AM

    Rating:

    I experienced the same thing! They appeared as the hotel, rated 120 € charges without announcing that, I can reach nobody there, the hotel didn't even know them! I'll definitely try to draw my money back via my credit card and will pay the hotel directly.

    Reply
  • Angela 02/13/2020 at 05:24 PM

    Rating:

    Do not use this site they add on extra so the price u expect goes up with tax with no pre warning. Why are they presenting UK when they are in texas

    Reply
  • paddy 02/16/2020 at 05:11 PM

    Rating:

    Total scam artists - fleeced me for £120. Don't go within a million miles of them

    Reply
  • MM 02/23/2020 at 06:58 PM

    Rating:

    THIS IS A SCAM. YES, THEY CHARGE MUCH MORE THAN THE HOTEL CHARGES AND YOU CANNOT CANCEL IT WITHOUT A $50 CHARGE. STAY AWAY FROM THEM.

    Reply
  • Scammed 02/24/2020 at 05:43 PM

    Rating:

    This web site is a complete scam. It popped up when I thought I was on the hotels site directly and even though I closed the tab before it should have gone through it showed up a few minutes later as a confirmed transaction.

    Scam. Scam. Scam.

    Reply
  • roysingh 02/26/2020 at 10:02 PM

    Rating:

    Hi Reservations,
    I called to cancel my reservations because I need to be in San Francisco and not Los Angeles, I made a terrible mistake on the city which my colleague identified. The call Ticket is 3587836 from Customer Care and Escalations support@garops.zendesk.com, they cannot cancel or change my booking.
    I called Master Card to dispute this charge.
    Please cancel Reservation Confirmation #R1898812640.
    Thank you.

    Reply
  • LisaT 03/06/2020 at 02:14 PM

    Rating:

    This is a scam. Appears you are booking directly with the hotel (in this care Mille Coline in Rwanda) but you are you booking through them-- unaware that you are being charged full amount at time of booking and that it is non-refundable. Called hotelvalues.com and I tried to change dates-- they told me I might be able to do that at the hotel and get refunded. I knew that wouldn't happen and insisted on talking to a supervisor. I was told "there is no supervisor". Then I had to cancel the reservation (corona virus). Called them, and hotelvalues cancelled the reservation. I was told that only if the hotel agreed to refund the money would I get paid. I called the hotel and they said they never received the money. Hotel replied by email to hotelvalues agreeing that I should get a full refund--especially since they never got their money! My credit card treated this as a fraudulent charge

    Reply
  • AnnieD 03/09/2020 at 10:02 PM

    Rating:

    Absolute scam. I thought I was booking with hotel directly. Then they over charged to quoted amount and do not allow cancelation. Stay away from this company. Will dispute charges

    Reply
  • andrew 03/10/2020 at 04:54 PM

    Rating:

    Total scam. They charged me $164 for a room but the receipt I received from the hotel was for $116. I thought I was booking directly with the hotel.

    Reply
  • sharon 03/12/2020 at 11:57 AM

    Rating:

    Total scam operation. Charged me $%%.48 over what the hotel would have charged. It's set up to look like you are booking directly with the hotel, but you are shunted to this scam outfit.

    Reply
  • sharon 03/12/2020 at 11:58 AM

    Rating:

    That's $55.48 over the hotel rate.

    Reply
  • Barb Manke 03/13/2020 at 01:34 PM

    Rating:

    Scammed! Don't us this site!!!

    Reply
  • Gerry 03/15/2020 at 12:36 PM

    Rating:

    Do not book through them as you will get ripped off. When you phone they lie. The say a customer service rep will call you back and they do not. When you try to resolve an issue they hang up on you. They charge $50. more than the hotel would charge.

    Reply
  • Maurybirds 03/19/2020 at 06:00 PM

    Rating:

    Recently had a convention cancel in Orlando due to Coronavirus. This company will not refund me.

    Reply
  • gianni 03/27/2020 at 07:07 AM

    Rating:

    it is impossible to communicate with them. I wanted to ask for refund; no way to get to them. It is a scam

    Reply
  • William Brown 04/02/2020 at 12:31 PM

    Rating:

    Unable to contact on Web or telephone number provided . Thought I was booking direct with hotel until transaction completed . Hotel say they have not billed Gar for my stay and advised me to contact Gar direct . This outfit needs to be put out of action .

    Reply
  • Edro 04/02/2020 at 06:52 PM

    Rating:

    NEVER NEVER NEVER use this site!! This is a complete scam and they refuse to return any money and just give you the run around.

    Reply
  • Bret 04/23/2020 at 01:11 PM

    Rating:

    I somehow booked thru this site and booked a nonrefundable room for Waste Expo May4 thru May8. I tried to cancel due to Waste Expo being moved out and COVID-19. I was told that in order to cancel with a refund that I had to contact the hotel and get a name in order to cancel. I contacted the hotel and redirected to Hilton due to the fact the hotel is not even open due to COVID-19 and no plans to reopen until 5/26. Hilton put me in contact with the hotel accounting department. The accounting department stated that the all 3rd source have been informed to refund all money when the customer contacts them, approved by the hotel. I have spent 2 hours getting this done. Currently on hold waiting for the confirmation of refund. Already have email that it was canceled. This place is a joke. I asked the first lady, You have heard of COVID-19 right? Her response was what does COVID-19 have to do with your cancellation. Where are these people from?

    Reply
  • Jay 05/09/2020 at 09:31 PM

    Rating:

    Absolute scam, charged an extra 50 on top of quote, DO NOT USE THIS SITE, these people should be in jail

    Reply
  • dentyboy 05/10/2020 at 05:21 PM

    Rating:

    I only saw this site after I was looking up the company to contact them as email bounced back phone number did not work eventually got through to very unhelpful person would not cancel it as it states after 7th of may 2020 1000hrs you cannot cancel, bear in mind I booked this on the 10th of may!!!! I then asked if I could change the date, no sir you will have to pay again to do that, well I must admit I lost it with them, totally unhelpful telling me it was on the booking telling me all this I did not see any of it. I also thought I was on the ramada hotel website not some company in the USA. Keep away total Rip off, cost when booked £53 when bill came through £77

    Reply
  • idid 05/23/2020 at 09:17 PM

    Rating:

    NEVER NEVER NEVER use this site
    Unless you enjoy getting EFFED

    Reply
  • Brad 06/02/2020 at 11:00 AM

    Rating:

    A complete sham - I just spent $70 more for the Sundial in Sanibel than by going direct (and I thought I was going direct - nice trap). When I realized my error, I called within 30 minutes of booking, but was told everything is non-refundable. Let the buyer beware!

    Reply
  • Peter 06/04/2020 at 10:33 PM

    Rating:

    I'm having the same issues as those listed above. Appeared to be through the hotel directly but the hotel said it was not. There was a major fee hike that did not show until after the confirmed reservation receipt came through (after I gave my credit card info). Hotel said I had to do any cancellation with the company I set it up with (hotelvalues.com - which is not even an actual website). Their customer answer line sends me in circles or keeps me on hold forever with no actual person to speak with. Fuck these guys.

    Reply
  • sue Forrest 06/09/2020 at 11:26 PM

    Rating:

    Scam - trying to contact to cancel reservations for accommodation - no one exists.
    no phone number works - no emails work to contact anyone.
    unable to cancel through the Hotel either - don't know if the accommodation was really booked.

    Reply
  • Jim 06/25/2020 at 01:36 PM

    Rating:

    I was fortunate enough to be able to cancel my reservations and get a refund, but when I initially went to the site I thought to be the hotel I was looking for, this company came up when I clicked on "Reserve a Room". At booking, it added an additional $33 for taxes they estimated they would have to pay the hotel, and for resort fees, etc. and for their own service fees. I immediately cancelled, found the correct site and re-booked a room...for the originally quoted amount...no extra fees. I only gave it one star, because zero wasn't available.

    Reply
  • Jennifer 07/24/2020 at 10:29 AM

    Rating:

    When booking online, my Hilton reservation switched to this site and was done through these guys. Thy will not let me cancel my reservation and when I call in to ask for the refund, the woman refuses to help, nor will she give her name, nor will she give me a supervisor's name. The additional taxes and fees on $750 were $350 which is outrageous. This company needs to be shut down and. the way they attack individuals is such a scam.

    Reply
  • Bradley Miller 07/28/2020 at 09:18 AM

    Rating:

    SO ANGRY. I swear I clicked on IHG making this res but the stupid internet directed me to this site. They carved me $187 and the hotel charges $119 direct. THE OPPOSITE of what these 3rd party sites are useful for. SCAM SCAM SCAM. How do I get my money back?

    Reply
  • jeril57 07/28/2020 at 06:07 PM

    Rating:

    Still scamming. I, also, thought I was on the true Hotel web site when I booked a room. Unable to cancel original transaction. I was charged almost half again as much in “tax fee”, as cost of room. NEVER AGAIN. I will call hotel directly from here on out. SHAMEFUL behavior for a business. No stars, ever.

    Reply
  • jeanette piper 08/07/2020 at 04:40 AM

    Rating:

    Hi all, I have been trying to get my money back from these con artists via email and chat; needless to say all your comments suffice, they are an absolute disgrace and should not be dealing. I too thought I was booking with Hilton Edinburgh Airport direct when guest reservations popped up I assumed this to be part and parcel of the Hotel . . . . Oh how wrong! Tried calling and got through to Texas, another waste of time those people have been well groomed, keep them on the phone but ensure no money is refunded! Hotel cannot do anything because it was booked through a 3rd party and they don't have any dealings with these people they are just presented with a booking. Why are Hilton using these partners, I cannot get my head around why they would use companies in Texas etc!!!! And as already eluded to further up these email chains is the promise free cancellation and when the final bill is presented you are paying taxes etc which there was no mention of during the booking process. Hilton needs to do something about this. I am going to take this further to Hilton but feel we will just be faced with cannot do anything. Surely if these people are partners and their customers are being scammed then Hilton should take some responsibility!!!!!

    Reply
  • Robert Pierce 08/13/2020 at 06:57 PM

    Rating:

    I got hit for $48.37 for taxes and fees. Call the outfit directly and really blew a gasket. It took me almost an hour for ranting and demanding to talk to a supervisor, manager, vice president or even the president before I badgered the female to refund my credit card for the charges. I couldn't believe this outfit. A true ripoff scam. Am I ever glad I keep close watch on my credit card.

    Reply
  • Liz 08/18/2020 at 04:51 AM

    Rating:

    Scam! I went to the hotel website to book the room at a discounted price. I was redirected and charge 40% more to my credit card and booked at the wrong location. Once I got to my hotel, after an hour on the phone with their fake customer service, the wrong hotel location agrees to cancel the non refundable reservation in order to rebook to the correct location but this group then claims it is non refundable and their “provider” will not allow cancel and rebook to the correct location. They keep the money they have charged the card while the hotel has already authorized a penalty free cancellation and I am stuck at the correct location with no reservation and out the money I paid. So had to pay a second time directly to the hotel. I called my credit card company and reported FRAUD

    • janelleb 11/02/2020 at 06:31 AM

      Did you get a refund? I am trying to start a class action lawsuit against these thieves!

    Reply
  • Nicholas 08/25/2020 at 07:07 PM

    Rating:

    My experience mirrors the above. Very easy to think you are doing business directly with the hotel - until you see the huge 'service fee'. Why can't operators like this be shut down?

    Reply
  • jom3347 09/05/2020 at 06:16 PM

    Rating:

    I went to a hotel website to book a room. Somehow the site was redirected after I selected my Arrival & Departure dates. I selected the room which was $59. I paid for the room & immediately got a confirmation email.

    There was a $44.19 charge for Tax Recovery & Service Fees. There was also a statement included that the room was a nonrefundable.

    When I hit REPLY to send a message, it showed that the email came from confirmations@hotel values.com.

    I immediately looked up hotelvalues.com & was lead to this site as well as others indicating the site being a scam! HOW can this happen??? WHY are they still able to do this????

    Reply
  • Nancy Proctor 09/06/2020 at 03:22 PM

    Rating:

    BEWARE-BEWARE-BEWARE !!!!!!
    So angry....THIS IS SUCH A SCAM !!!!!!
    We too booked it online as it showed I going thru a hotel in Nashville 8/1 & 8/2/2020
    Booked it for two nights and not until the confirmation did the extra $113.69 show up on the total. When we checked into hotel late at night they said that the extra rate was not from them. We called first thing in the morning and I swear it was to India and they would not do anything !!!!!

    Reply
  • Nish 09/14/2020 at 10:04 PM

    Rating:

    Scammed during a time of painful loss. Booked room for funeral, through website that I thought was Super 8. The hotel worked with us to try to find phone numbers for scammers and even attempted to call them themselves. No luck. How is this scamming outfit still in business after having scammed so many people?

    Reply
  • Steph 09/22/2020 at 06:39 PM

    Rating:

    I reached an agent. Very nice. But they quoted WAY over the hotel price. No refunds despite the hotel they are booking for you having a cancellation grace period.

    Reply
  • RICK 10/08/2020 at 11:54 AM

    Rating:

    avoid avoid avoid, tried to up charge our group $203.00 per room over the hotel published rate.

    Reply
  • erika 10/11/2020 at 11:41 AM

    Rating:

    TOTAL SCAM - they way over charge you. $160 in misc fees for a 2 night reservation. I am sick to my stomach. I thought I was going through the hotel itself to book my reservation and didn't realize it was through hotel values.com

    Reply
  • JRH 10/14/2020 at 10:17 PM

    Rating:

    I to thought I was booking through the motels website. Didn’t realize the huge tax recovery and service fee till after I had paid. What should have been maybe $8 of taxes ended up being over $31! I’ve contacted my credit card company. Will see what happens. Beware!! You can never be to careful .

    • janelleb 11/02/2020 at 06:29 AM

      Did you get your refund? I am trying to start a class action lawsuit against these thieves!

    Reply
  • Tillie 10/23/2020 at 09:51 PM

    Rating:

    Lies!!!!! They pretended to be the hotel and when I asked them to verify with my specific hotel regarding some health issues, they pretended to check with the site and everything they told me were lies. They charged over 50% above the room rate. Should have hung up when I was told it was nonrefundable.

    • janelleb 11/02/2020 at 06:29 AM

      I am trying to start a class action lawsuit against these thieves!

    Reply
  • JanelleB 10/31/2020 at 11:30 PM

    Rating:

    Like everyone else said, scam artists. Make it appear you are booking with the hotel itself then charged $75 in booking fees without disclosing. Was non refundable even though they didnt disclose the excessive fees. They stated they would give me a refund but have yet to do so. They need a class action lawsuit against them and to be shut down.

    Reply
  • Janelleb 10/31/2020 at 11:59 PM

    Rating:

    I am reaching out to lawyers to imitiate a class action lawsuit. Will keep everyone posted.

    Reply
  • lisa jenio 11/04/2020 at 06:58 PM

    Rating:

    I booked a room at a small, independently owned hotel. I thought I was booking directly through their website, but I somehow got redirected to “Hotel Values” without being aware. I didn’t look closely at the confirmation email, so I didn’t see until I arrived at the hotel today that the bill includes a “reservation charge” of $90 for two nights. The room itself is only $157 a night! I called Hotel Values to ask about the charge. I did actually reach a human; she gave me some sped-up spiel about taxes and services (she sounded like the disclaimer on a drug commercial). She said she would take $44 off the charge “as a courtesy,” but I’ll believe that when I see it. I also called my credit card to dispute the charge, but there is nothing they can do, because Hotel Values did actually provide the service (booking the room) as promised. These people need to be stopped. I would give them negative stars if I could.

    Reply
  • terence taylor 11/06/2020 at 06:02 AM

    Rating:

    They are indeed a fraudulent scam organisation and I needed to cancel my booking having been advised due to coronavirus restrictions for my area.
    All the comments about appearing to be the bonafide booking site for the hotel and masking the additional fraudulent charges until it was too late to cancel the booking are true.
    Even if they accept a cancellation request they will levee the ' tax' and booking fee and probably charge a cancellation fee as well.
    I feel well scammed and very bitter

    Reply
  • JacquelineR 11/06/2020 at 12:43 PM

    Rating:

    Same story as most others. I am early on in the cancellation process so time will tell on my refund but I thought I was booking directly through Holiday Inn and a few days later noticed the ridiculous charge on my account. I called the hotel asking why they would charge my account when I made the reservation (FREE CANCELLATION up to 3 days prior to check in - February 2021) rather than when I arrived. She informed me that I booked through a 3rd party and would need to contact them about the charge! I immediately found the confirmation email and cancelled the reservation. Received an email confirming I cancelled and the funds would be returned. Something tells me that isn't going to happen so I have already filed a charge dispute with my bank. They charged me $690 when the actual hotel cost was only $454. - that's a fee of OVER 50% which was hidden until AFTER payment was submitted. SCAM.

    Reply
  • BillieB 11/10/2020 at 10:12 AM

    Rating:

    TERRIBLE! The room rate was $88.40. Imagine my surprise when I was charged $140.69...the difference...their fees. I called and was told it is what it is. I wish this company nothing but explosive diarrhea.

    Reply
  • Mark Mullins 11/10/2020 at 11:58 AM

    Rating:

    We have booked a room with who we thought was the hotel directly. However when the lock down occurred we tried to move our booking. We have been unable to contact a humN being and emails sent to them come back un delivered. Do use them. Beware Holiday inn are using them and appear unwilling to assist us in resolving this issue.

    Reply
  • JacquelineR 11/11/2020 at 01:54 PM

    Rating:

    Just wanted to provide an update. I DID receive a full refund credited back to my account. Hopefully everyone else has the same luck.

    Reply
  • Lisa Jenio 11/14/2020 at 01:37 PM

    Rating:

    An update to my 11/5/20 review: I was initially told by my bank that I could not dispute the bogus charge from Hotel Values because they had provided a service (even though I hadn't requested the service). Someone at the bank must have overruled the representative I spoke to, because they have credited the entire fee to my account. It was a pleasant surprise, and I hope the same for everyone burned by Hotel Values.

    Reply
  • Raf 12/18/2020 at 06:20 AM

    Rating:

    Do not make a reservation through this page.
    They made a reservation for me in october in a Hotel in Tenerife, in Spain, they sent the confirmation, and when I arrrived to the Hotel it had been closed since March. Of course, they charged the cost (632 euro) and I have never seen back the money. Impossible to get to them. They never reported to the hotel when making the reservation, they just charged the money and did nothing. Amazing!
    It is a scam.

    Reply
  • Loan 01/28/2021 at 03:53 PM

    Rating:

    Charged $441 reservation fee, $165 Tax Recovery & Service fee. The tax recover & service fee was hidden and I did not realize that until I got the confirmation email I can't cancel the reservation because they said the reservation is non-refundable (not shown when I made the reservation either). Their email is not a valid email, and calling them got no where. SCAM!

    Reply
  • Joel 03/26/2021 at 06:55 PM

    Rating:

    I got hit with recovery fees also. They say they diclose them,but not the amount, and not until after you confirm the reservation

    Reply
  • DC 03/30/2021 at 07:27 AM

    Rating:

    We also were tricked in to using this site as it appeared to be Hampton Inn and Suites . Once we suspected there was an error with the reservation and actually cancelled it rather tha.c n submitting the website didn't cancel the action but actually confirmed it. It wasn't until the next day when arriving at the hotel we find that it was not Hampton Inns website. And expensive lesson learned to use only by phone the better hotel reservations or legitimate sites like hotel com, booking.com, priceline.com and many others that are up front and honest with the fact there are additional reasonable fees and taxes for hotel rooms not a 40up% hidden fee. Their rating should actually be negative.

    Reply
  • Susan 04/01/2021 at 10:18 AM

    Rating:

    Basically a trick website that adds huge fees on top of the room rate for people booking online. I booked on the phone and the fees were totally hidden. You can't find them on a website anywhere. I don't know how many more people will fall for this because the site appears legitimate.

    Reply
  • Penny 04/06/2021 at 10:45 AM

    Rating:

    Total fake company .cost me money ..used jury's inn website but it was then behind it charged me 400 pound more ..lucky got most back and still have booking FOR now

    Reply
  • Ann 04/08/2021 at 02:18 PM

    Rating:

    Fraud!! Scam!!!! I thought I was booking directly through the Best Western site. Apparently not! And the fees! Over $111 plus the room. Not realizing that it was non-refundable, I cancelled. Once I realized my mistake I called them direct. They would not give me back my money. So, I offered to take my reservation back. They said they could not do that either, that I would have to make another reservation! Outrageous!

    Contacted my credit card company and they couldn't believe it. I am putting in a dispute to get my money back. WHEN MAKING A RESERVATION FOR ANYTHING, PLEASE CALL THE COMPANY DIRECT! It's way too easy these days for the bad and unscrupulous people to get your money.

    Reply
  • Jmcpanther 04/10/2021 at 12:06 AM

    Rating:

    Echo everyone above this is a scam website and I am disputing with my credit card company. Anyone who can do a class action lawsuit I would join in on.

    Reply
  • Sj 05/06/2021 at 04:11 PM

    Rating:

    Absolute scam website i booked through express holiday inn airport in glasgow somehow on my credit card i got scammed to thos scam site hotelvalues.com charged twice for a holiday inn across in a sister holiday inn hotel i rang them and they said they couldnt do anything and i had ti get in touch with this two foriegn numbers that hang up on you and dont reply to emails so am currently trying to get refund said it wasnt a scam by the fraud team on aqua credit card who then said to just dispute the payments now ive done some digging and found this site i feel a little better that my knowledge about this website was right and as far as im concerned its fraudulant please be aware

    Reply
  • TC 05/15/2021 at 09:28 PM

    Rating:

    All the above comments are correct! We booked Holiday Inn Express/Daphne, AL. several weeks ago. Thought we were on HI website. Wrong!! We were scammed out of over $100 for a room that listed for $120. Total rip! Tried to call hotelvalue customer service, but the overseas person had a stupid attack at that moment. Always best to contact the property directly. Easy to say after a long day on the road, at night in the car, but you gotta do it!!

    Reply
  • CIISCO 05/18/2021 at 04:13 PM

    Rating:

    BEWARE!-BEWARE!-BEWARE!!!...They mimicked my intended website, then posted a "Member Price " tab, then give a time limit that rushes you to finish the reservation and SLAM you with fees that are ridiculously high and say that there's a "NO CANCELLATION" policy. I talked to a customer rep who helped me file a "B.S. cancellation". They charged my card before the waiting period on my card kicked in.I reserved with another reservation company, got to the hotel and found out I had 2 reservations with the 2nd company after they claimed to try to match the 2nd company using the screenshot I sent but still couldn't ! The hotel agreed to cancel the bogus charge. My card company is reviewing my claim now. STAY AWAY FROM THESE SCAMMERS!!

    Reply
  • Mick 06/10/2021 at 07:15 PM

    Rating:

    DO NOT DEAL THROUGH THEM ITS A SCAM. I was booking directly with the hotel, tried to email and phone them as I had booked a day later than I required but got no response. Then contacted the hotel direct but they could not make the change I requested as the booking was made through a third party. I cannot understand why? I have yet to check if the hotel has actually been paid even though my credit card has been debited.

    Reply
  • I got scam too 06/21/2021 at 06:01 AM

    Rating:

    I made a reservation and through this website and I canceled it right away because I noticed the hotel did not accept dogs. I notice after 3 days I didn't get my money back and I called them and they said it was non refundable.

    To talk to the hotel, I called the hotel directly and the manager was super nice and understanding. She said she will let me stay in the hotel with the dog. So I called back hotelvalues.com. to make a loooong story short. After being on hold for 40 minutes, waiting for a "manager" she was in a "meeting" the person that came to the phone was not professional at all, rude and must have been a friend of the other person I was talking to. They said they could not reinstate my reservation ones canceled to talk to the manager of the hotel to get a refund. I told them I dont want a refund. I want to stay at the hotel. I talk to the manager and she allows me to stay with the dog. They said their was nothing they could do. I lost 130dlls

    Stay away from this website and called the hotels directly. Thats the lesson I have learned.

    Reply
  • Vet 08/09/2021 at 12:05 AM

    Rating:

    The epitome of BS. Please be forewarned, this is a scam. I was charged $200 plus dollars booking through this site. Stay clear. I gives no stars.

    Reply
  • Des 08/09/2021 at 08:45 PM

    Rating:

    Like others, i thought i was doing the right thing, post pandemic, and booking direct. March, for August travel. Needed to change due to lockdown in Melbourne, noticed the email was not from the hotel, looked online and saw all these scam comments. The hotel did have the booking, but i needed to cancel with the site - did so thinking "no way will i see those $ again".
    BUT a day or two later, there it was back in my account. Close call..

    Reply
  • Linda 08/14/2021 at 12:17 AM

    Rating:

    I lost $1007 when I couldn’t cancel my reservation in Portugal after Covid alert sent out by US State Department. I, too, thought I was on the hotel’s website. Went through same ordeal as the above.

    Reply
  • Mark 08/26/2021 at 02:43 PM

    Rating:

    Like many people, I thought I was placing my reservation directly with the hotel. I don't know how or when I was linked to the scam site, because it was months later that I realized they had overcharged me by $136, with absolutely no way to get a refund or complain to customer service. Both hotelvalues.com and hotelreservations.com cannot be reached anymore, and the customer service number on the email is just an automated system that lets you cancel; no option for a refund or to speak with anyone directly. Complete scam, had to file a dispute with my credit card company, not sure if they'll actually do the right thing and refund me or not.

    Reply
  • vdpopp 10/22/2021 at 12:43 PM

    Rating:

    SCAM - $114 on top of hotel room. My wife thought that she was booking directly with the hotel but it was with this scam company. Did not find out until the reservation was made and she received an email form this company. SCAM!!!

    Reply
  • Mepo 11/10/2021 at 04:23 PM

    Rating:

    SCAM!!! Avoid at all costs.

    I'm usually so suspicious about scams but they hooked me by linking through Trivago with the hotel website. Looked legit so I went ahead, got an email confirmation which was twice the price I expected. Spent ages cancel, wasted time talking to a useless customer advisor who said he'd refund part of the amount. Scam website too. I feel stupid to have fallen for it. I'd give it no stars if I could

    Surprised Trivago features it....

    Reply
  • Ashley 11/23/2021 at 08:01 PM

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    Has anyone successfully disputed these charges with their bank? Same thing happened to me $600 later. Is it worth my time to dispute?

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  • Dont trust hotelvalues 02/03/2022 at 01:05 AM

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    Scam. I too thought i was ordering directly through the hotel. Choose different dates once the confirmation was received it had different dates. Scam..Called the hotel only to find out I needed to call hotelvalue..(scam)com. They did not answer on the cancelation line so i called back and went through the reservation line. They gladly ordered the room but said i could not receive a refund. Told them i was reporting them to everyone that would listen. The get zero stars.

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  • Angelo 02/13/2022 at 10:19 AM

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    they charged me but I did not complete transaction. I discovered the hidden charges at checkout and did NOT confirm but saw they completed the deal. SCAM. SCAM. SCAM.

    Reply
  • PHIL 04/02/2022 at 10:37 PM

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    I just got parlayed over to Hotelvalues.com and they took an additional $175 for tax recovery on a basic hotel room in Niagara Falls Ontario. No way to communicate to a live agent as it probably wouldn't help by the sounds of the previous reviews. I am now waiting for my RBC Mastercard rep to chat with which is the best way to resolve the fraudulent charge. CALL YOUR CREDIT CARD AS SOON AS POSSIBLE BEFORE IT GETS THROUGH THE PROCESS TOO DEEPLY WHICH MAKES IT MORE DIFFICULT FOR THE BANK TO HALT THE PAYMENT!!!! BUT....DO IT. CLOSE THE DOOR SHUT ON THIS ORGANIZATION. FRAUD AFFECTS US ALL BUT GET SMART ABOUT IT NOW AND FOR FUTURE PURCHASES......

    Reply
  • Nicole 04/18/2022 at 01:07 PM

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    I booked a room in Conrad Las Vegas. As I did not succeed in booking online, I saw a phone number in België (where I live). I called that number and thought to be in contact with conrad hotels. I was offered a much cheaper price and I accepted. It was a promotional price. I gave all my information about my master card and I got a confirmation but that came from "hotel values". Even during my phonecall I didn't trust it very much. But I was stupid. I discussed with my family and we blocked our master card immediately. Calling Conrad Las Vegas, they did not get a reservation. I hope that blocking my Master card within 2 hours as the solution to stop them from stealing money from my master card ! The website was fake, it said "guest reservations" for Conrad, but it was not Conrad.

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  • Prince of Ibelin 08/21/2023 at 02:09 PM

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    Hotelvalues.com is a scam site. I am convinced they are specifically set up to scan people and they actually get away with grand larceny. I’ve actually read every review posted about this site and I totally agree with all of them. On August 20, 2023, I wanted to book a room at La Quinta in Davis, CA, for just one night in September. I thought, like other reviewers, that I was booking directly with the hotel. I got to the point in the reservation process where it asks you about payment. I put the CC information in but it got rejected, so I shut the page down and decided to try it the next day. Surprise, surprise! I got a reservation confirmation later during the day from hotelvalue.com. The had booked me for two nights instead of one and they had added more than $200 in fees and other expenses a they had immediately charged my card. I called the hotel and they told me I should call hotelvalue. Well, after trying for hours, I finally spoke to a supervisor who said she “unfortunately” could not do anything about it. I tried to talk to a manager at LaQuinta, but she was conveniently “unavailable”. I will dispute the charge with my credit card company.

    BUT, seriously people, is there a group legal procedure that can be pursued?

    Reply

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