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"Getcerebral.com"
Trust score
Poor
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Negative points
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Detailed information about
Getcerebral.com
| Domain creation date | 12/15/2018 (Over 5 years) |
| Domain expiration date | 12/15/2026 (Less than 6 months left) |
| Owner identification in the Whois | The owner of the domain name is identified partially:
Name/Company  Postal address Phone Mail  Country (United States) |
| User reviews on Scamdoc |
11 Reviews / Comments
Reviews and comments left by Internet users are sorted in chronological order and are not checked a priori
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James 03/18/2020 at 07:32 PM
Rating:The service is a total scam. They hook you in with a cheap month for the first month, and the ticker starts when you sign up although you won't probably get to talk to a doctor for at least ten days and I never got my medicine. There are various ways of contacting you via text email and telephone are not synced up, so that the right hand doesn't know what the left is doing. If I could give them negative stars I would!
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CerebralCare 11/12/2020 at 03:55 PM
Hi James,
This is Catherine with Cerebral. Thank you for taking the time to detail these concerns about our service.
I am so sorry you have had this negative experience and would like the opportunity to speak with you. So that you have one point of contact, you can dial our support line at 415-403-2156 and ask for Catherine. I hope to hear from you soon.
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Louis 05/05/2020 at 01:02 PM
Rating:I've been using this service for months. It's nothing too complicated, just a subscription service where you get to do video conference calls with MDs and psychiatrists. Then they send you your prescriptions by mail. Worked great, especially during quarantine, so I don't have to go into the doctor or the pharmacy to get my meds.
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AP 06/01/2020 at 11:49 PM
Rating:The GetCerebral.com website is a joke. No real therapists to talk to, all nurses ready to prescribe/throw medicine down your throat. Not easy to file complaints either, their website doesn't allow for it.
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CerebralCare 11/12/2020 at 03:54 PM
Hi AP,
This is Catherine with Cerebral. I appreciate you taking the time to share your feedback with us. I apologize about the experience you have had with our service. We are actively looking into your concerns to make improvements.
If there's anything that I can assist with, you can certainly reach out to our support line at 415-403-2156 and you can ask for Catherine. I would like the opportunity to speak with you.
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Nifa21 07/22/2020 at 05:00 PM
Rating:Beware of these SCAM ARTIST. They charged me $45 for filling out 1/2 their application. I never received any medication, nor did I speak with a provided. They charged me and kept referring to a policy (that I did not agree to) that states
"The patient agrees and authorizes the payment method to be billed beginning on the date of registration and subsequently on a monthly basis regardless of whether the assessment has been completed or services have been rendered.
They rendered no services and still charged me. I only agreed to the initial terms and conditions which said nothing about no refunds. They messed with the right person, because I have nothing but time to make sure that this doesn't happen to anyone else. This is a scam, they are peddling high dollar antihistamines.
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CerebralCare 11/12/2020 at 03:53 PM
Hello,
This is Catherine with Cerebral. Thank you for taking the time to share your Cerebral experience with us.
I can understand that this would be frustrating and apologize for the inconvenience this has caused. We strive to ensure transparency throughout our registration process, and have all clients consent to our billing policy before any payment is made.
I would like the opportunity to come to resolution with you. I can be reached at 415-403-2156 and you can ask for Catherine. I hope to hear from you.
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macirog75 09/06/2020 at 04:32 PM
Rating:Well let's see. One of their "doctors" told me to come off a medicine basically cold turkey. I have been through absolute HELL thanks to this. Found out from my family doc that it takes TWELVE WEEKS to come off this med. I've been through physical and mental withdrawal that's made me want to scream. I cancelled today and asked for a refund of what they charged my card YESTERDAY. They said no, because I had use the service. When I explained that I hadn't used the service in the last day, then the response was that they don't offer refunds because they run a "subscription model."
On top of all this, they have FIVE TIMES in one month assigned me to a new "counselor" because my old one "is moving on from Cerebral."
This service is a waste of money and is, in my opinion, dangerous and should not be in business.
My next step is a dispute with my bank and formal complaints to the governing bodies in California and my state. IF YOU VALUE YOUR MENTAL HEALTH, STEER CLEAR OF THESE QUACKS."
This place is owned by Dr. Anh Ho. He has started and left many of these online companies.......I wonder why.
GIVE ME BACK MY HUNDRED BUCKS YOU CROOKS!
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CerebralCare 11/12/2020 at 03:51 PM
Hello,
This is Catherine with Cerebral. Thank you for taking the time to detail these concerns with us.
I sincerely apologize about your overall experience. I certainly understand your frustrations here and for the distress this has caused. We value your feedback and have shared your concerns with our team, so we can make improvements.
I would like the opportunity to speak with you and address your request. You can reach our support line at 415-403-2156 and ask for Catherine. I hope to hear from you.
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JP 06/20/2021 at 05:41 AM
Rating:Highly unethical. Kept charging me every month, even though no services were being provided...assured me the charges would stop, only to repeatedly charge me despite several phone calls. They would swear the problem was fixed, and no more charges would go through, only to charge me yet again. Then, they had the audacity to ask me to fill out a customer service survey, promising an Amazon gift card for my survey responses. I answered the survey. No gift card was ever provided, despite their repeated assurance that it would be coming any day.
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ADHD Afflicted 11/12/2021 at 03:30 PM
Rating:Website is not consumer friendly. I accessed and couldn't even determine how to get started. Considering your client base is neurodiverse, I would expect a better UI and clearer instructions, not 13 pages of unhelpful FAQs.