Analysis of the website
Average trust score : more investigations are necessary
- The domain name of this site is old: this is a good point!
- HTTPS protocol detected. Beware as it does not always mean security
- This domain name is linked to one or more countries known for being used by fraudulent websites.
- The scoring and indications provided by ScamDoc are calculated via a complex algorithm. They reflect the trust you can give to the website. Please note that ScamDoc site publishers do not influence the rating of a specific domain or url.
Jason 11/14/2020 at 06:54 AM
Not sure why this silly rating is so low. I received my sign in perfect condition and the customer service responded quickly and professionally. Will be ordering again soon!
Jillian 12/23/2020 at 06:01 PM
This company is NOT out of Nevada. My package is STILL in HONG KONG per the tracking code. They use a US address on their page and then you wonder why shipping is an issue. I ordered a Cubs neon light for a handicapped family member and this would have been the perfect Christmas gift. Had I known this was coming from HONG KONG and NOT Nevada, I never would have spent my money at this company. I’m almost concerned this is a scam company and I lost my money. They do not answer the phone and actually when you call, it states they aren’t answering customer concerns right now and to use their email and website. Well I did that and I get very vague information. I’d never ever use this company again. Horrible customer service. Not surprised from it’s true location.
jfryman 12/27/2020 at 03:09 PM
This was a horrible experience for me, I ordered this item in plenty of time for delivery and it stated that it was in stock and never mentioned that it was shipping from Hong Kong, I can't get a refund either, what a scam. Very disappointed, this was a Christmas gift for my son.
A J 01/13/2021 at 09:53 PM
BEWARE of this company!
Will not respond to unsatisfied customers.
Will NOT accept returns.
Website has extremely misleading & vague terminology.
1.) Ordered an item listed as IN STOCK. Then I was told they could not accept returns for ‘Specially Ordered’ items.
2.) Business is listed in Nevada, USA. They are ONLY an intermediary company. They reference 'ship internationally' but fail to mention the 'to’ or ‘from' part. My package came from China with the sender being "Feng Bo’ ??? Clearly NOT 'Fansigns.' If I had any idea this was coming FROM another country, let alone China, I NEVER would have ordered.
4.) Website notes extra $ for expediting processing. I was later informed " 'processing' is not the same as 'shipping'." Whatever that means! Again, another rouse to hide behind.
5.) Website references tracking the package. Their 'delivery company' was China- based and provided ZERO information as to the actual location and estimated timing of receipt. For FOUR days all that was listed & updated daily:
"Shipment in transit at Transit Center. Thank you for waiting."
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