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Analysis of the website
"Smithspicks.com"

Trust index

Very bad


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Detailed information about
Smithspicks.com

First analysis date: 09/11/2022
Domain creation date
08/01/2022 (Less than 2 years)
Domain expiration date
08/01/2024 (Less than 1 year left)
Owner identification in the Whois
The owner of the domain name is hidden in the Whois
User reviews on Scamdoc
(Average rating of 1 out of 31 Reviews)

34 Reviews / Comments


Reviews and comments left by Internet users are sorted in chronological order and are not checked a priori

    Summary
  • Judge Dredd 03/31/2023 at 08:05 AM

    Rating:

    Users of the website Smithspicks.com have expressed strong dissatisfaction with their experiences. Many customers describe the site as a scam, with some having issues canceling their orders even after doing so within minutes of placing them. The products sold on the site, particularly orthopedic shoes, are often criticized for their poor quality and incorrect sizing. Multiple users mentioned receiving cheaply made slippers instead of the advertised orthopedic shoes, with little to no support.

    Customer service seems to be a major issue, with many users reporting difficulties in contacting the company and getting any assistance. Users have had trouble getting refunds, often receiving offers of only partial refunds or being asked to ship the items back to China at their own expense.

    In addition to the issues with product quality and customer service, some users noted that they found the same products available on other platforms such as Amazon and Walmart at much lower prices. Overall, Smithspicks.com has received overwhelmingly negative reviews, and potential customers are advised to be cautious when considering purchasing from the site.

    Reply
  • Elizabeth 10/21/2022 at 11:03 AM

    Rating:

    Total scam website

    Reply
  • JT 10/26/2022 at 11:26 AM

    Rating:

    SCAM do not order from them.

    Reply
  • Michelle 11/05/2022 at 03:17 PM

    Rating:

    Total scam. Advertised orthopedic shoes and tey are cheaply made slippers with no support at all.
    Now I get my emails bounced back from customer support email support@smithspicks.com
    Stay away from this site!

    Reply
  • Trice 11/07/2022 at 02:26 PM

    Rating:

    Did a Google Lens search and all of these shoes are available via Walmart & Amazon much cheaper and does not mention any of the "orthopedic" benefits that this site is declaring. Do not shop here!

    Reply
  • Mort 11/16/2022 at 02:25 PM

    Rating:

    Would give them negative stars if possible. Total scam…I agree with Michelle, product is cheaply made and look like they were purchased from a dollar store. Customer service is pretty much non existent.

    Reply
  • aowens 11/23/2022 at 02:42 PM

    Rating:

    The product is cheaply made and is not sized correctly. They will not let me return even after I jumped through all their hoops. I would not purchase anything else from them. This website should be shut down so they can't take money from any more people.

    Reply
  • Kirsty 11/30/2022 at 09:26 AM

    Rating:

    Awful. They won’t issue a refund - I have to ship it back to China and lose all my money. they give you another option to get an instant 10% refund and keep the item. … don’t use this company.

    Reply
  • Aura46 11/30/2022 at 10:28 AM

    Rating:

    I bought an item (christmas tree with lights) on 11/14/2022 and paid by credit card 43 Euros. Today 11/30 I have just received a small Iron ring, value about 1 Euro.
    Evoid them !

    Reply
  • Bgs 12/10/2022 at 03:04 AM

    Rating:

    Don’t order from this company! I tried to cancel my order within minutes of placing the order. I wish I had read these comments first. They would not cancel my order so it’s on the way from China. I’m sure they will not refund me my money and I doubt seriously it’s going to be real Ugg boots.

    Reply
  • Gran 12/17/2022 at 08:22 AM

    Rating:

    This is not a reputable company. Products are very poor quality. They are not as advertised and you cannot return them

    Reply
  • Sarah 12/21/2022 at 02:56 PM

    Rating:

    I agree with everyone else. Their stuff is cheap junk. I didn’t even get what I ordered and when I contacted them about it with pictures, they said they didn’t see any problem with it and quit responding. Do not shop there, total scam!

    Reply
  • Jennifer 12/28/2022 at 08:45 AM

    Rating:

    These are shitty quality, less than Dollar store quality and only offered me a 10% refund. Do not order from them, they suck! And if they had a negative star I would give them that!

    Reply
  • Disgusted Jennifer 12/28/2022 at 09:07 PM

    Rating:

    Horrible company. Totally crappy products. Their website says 100% customer satisfaction. Ha! Got same response as above-10% refund. What a joke! AVOID AVOID AVOID!!!!!

    Reply
  • Bgs 01/01/2023 at 12:53 PM

    Rating:

    DFO NOT BUY ANYTHING FROM THID COMPANY! I’ve been dealing with them for over a month to get a refund but they are not cooperative at all. I cancelled my order within minutes of placing it but they ignored it and two days later shipped out the shoes. They were in an Uggs ad but they are not Ugg shoes. I’m still waiting but they still won’t reply.

    Reply
  • Sandy 01/06/2023 at 11:11 PM

    Rating:

    Same situation on the Uggs but we used a credit card and disputed it right away, so no money lost. Even though I canceled the order a month ago, we got the fake shoes today and threw them away. By the way they are a Shopify web-store and I have emailed Shopify to report the fraudulent site. I recommend everyone do the same so they will shut it down!! Smithspicks is simply stealing from people!

    Reply
  • Red 01/09/2023 at 03:40 PM

    Rating:

    Totally scrammers. Tried to cancel. Order but they do not respond. Always check out on line sellers.

    Reply
  • Kim 01/13/2023 at 09:38 AM

    Rating:

    I was looking for a specific style UGG shoe, which brought me to their website. All the other stores were sold out. This store is a total scam shop! These are not UGGS, and the email correspondence has been horrible. Not helpful at all! I've filed a chargeback with my bank.

    Reply
  • Consumer Beware 01/14/2023 at 11:37 AM

    Rating:

    I wish i had seen this site sooner. I just got ripped off $139 for fake Uggs. They give a US address but sent me crappy knock-off boots in a zip lock bag. They stink of mildew and they refuse to give me a refund. They want me to keep them and accept just 25% refund - or incur the expense to send them back to China as if then they would give me my money back. Lying deceitful thieves. CONSUMER BEWARE! i wouldnt even give them a "1" rating but ZERO was not an option.

    Reply
  • UNHAPPY COSTUMER 01/15/2023 at 10:35 AM

    Rating:

    I wish I had seen all this reviews but I didn’t I got ripped off with orthopedic suede shoes month later finally got the shoes and omg you can find this shoes on the 99 cents store garbage and call them phone is not in service send at list 40 mails no response somebody have to do do something to stop this thieves PLEASE DONT BUY NOTHING FROM THIS THIEVES

    Reply
  • Sean 01/15/2023 at 11:25 PM

    Rating:

    Do NOT purchase from them. I purchased UGG boots and received a knock off. They won’t respond to emails regarding a refund. I tried calling the 1-800 # and it has been disconnected.

    Reply
  • Sandra 01/19/2023 at 04:10 PM

    Rating:

    Tried to email them and tried to call the number on their website does not exist!!! Total scam! The shoes were to small even though I ordered the right size and quality is awful. I couldn't get a refund because couldn't get a hold of anyone and there's no return address! DO NOT ORDER FROM THEM!!!!

    Reply
  • Quiche 01/27/2023 at 02:40 PM

    Rating:

    As mentioned in all other comments here, they are a scam company. Sizing of 2 pair shoes would not fit my big toe! Will not consider any size issue returns! WTF?

    Reply
  • Pat 02/02/2023 at 03:14 PM

    Rating:

    total scam, intentionally name their products the same as brand names and at the same price, knowing it will confuse you. thank GOODNESS i used my AMEX card so now I can be covered by insurance and hopefully they get shut down!!!!!!

    Reply
  • Texas Gal 02/11/2023 at 05:08 PM

    Rating:

    Just received my order. The worst shoes I have even seen. Not as represented. Poor quality. It's going to be interesting if I get my money back.

    Reply
  • Cj 02/21/2023 at 08:01 PM

    Rating:

    Wow. I wish I had read these reviews before I ordered shoes!
    The shoes I ordered did not look nearly as nice as ones presented online. Very tacky! Cheap awful pretend leather. They ran at least 2 sizes to small. When I attempted to return and they asked for photos of shoes, I knew I’d be jumping through hoops to return so I put in donation bin.

    shady company.

    Reply
  • Claudia 02/23/2023 at 08:58 AM

    Rating:

    I wish I would have seen the review as well. I ordered 4 pairs of shoes. None them showed up after 3 weeks. Based on what I have read, I'm guessing they will eventually show up. Only up side is that I disputed on my credit card and was refunded.

    Reply
  • Jane Gallicano 02/23/2023 at 11:41 AM

    Rating:

    I will join the crowd and say to future customers, buyers beware! Do not order from Smithpicks which is, as far as I can tell,

    based in China, need I say more? Save your money and buy quality items hopefully made in the USA. I am donating these horribly made shoes to a local charity but in all honesty I should probably just toss them in the trash. I do have myself to blane since I didn't read all the negative reviews nor did I read the return policy which basically says the product has to be defective for Smithpicks to send a replacement. NO RETURNS OR CASH BACK! Anyway, lesson learned.

    Reply
  • Virginia 03/10/2023 at 08:03 AM

    Rating:

    I canceled my order within two hours of ordering. Two days later I receive a notice that they shipped my items along with an email validating that I canceled with 6 hours but so sorry already shipped. This ensued a daily back and forth with them refusing full refund and urging me to keep the shoes which I have yet to see. This is the email I received today. “We have raised the issue to the billing team and kindly inform you that if you want to have a full refund, please return the item back to our warehouse's address at: Address: No. 892, Xuezhi Road, Lowland Industrial Zone, Xiaoshun Town, Jindong District, Jinhua City, Zhejiang Province, China​Zip code: 321000

    ​Receiver: Zhu Jixiang +8613335996588 Once we get the item and check it, we will process the refund. Please note that the return shipping fee is at your expense. The charge would be high due to geographical distance, so the returning option is not our first recommendation. Then one solution is that I will try to convince our billing department to offer 15% refund right back to your account. You can keep the product and don't need to send it back to us. I trust that this deal is way much better than losing extremely high return shipping fees, isn't it? ​We appreciate your contact and look forward to serving you.

    - Customer Support Team -“ On their website they list an address in Cypress. Elsewhere they list a TX address. I suggest staying away from this company.

    Reply
  • Karin 03/10/2023 at 02:44 PM

    Rating:

    I got shoes marked as orthopedic. There is no orthopedic support, and the toe case is way to narrow. You only get a partial refund, not cash, just to buy any other of their products. .

    Reply
  • Patty 03/17/2023 at 06:55 PM

    Rating:

    I agree i ordered the correct size. They don't fit, not premium orthopedic at all. They first offered me a 10% refund tgen a 20% refund. Haven't seen any money. I did email the BBB of Kansas City Mo. SCAM! SHOULD BE STOPPED SOME HOW

    Reply
  • Amy A 03/21/2023 at 05:14 PM

    Rating:

    DO NOT PURCHASE ANY OF THEIR SHOES. GO ON THE BBB. If I could give a zero I would!! THIS IS A SCAM... the quality is TERRIBLE, they are not orthopedic shoes as stated on their website, and they offered to refund me 20% and give me a 20% coupon. If I shipped it, the estimate would be $600!!!!!! I called UPS and am infuriated. I spent $188.

    Reply
  • Bgs 04/15/2023 at 07:26 PM

    Rating:

    DO NOT BUY ANYTHING FROM THIS COMPANY! They are a scam business. I ordered some “Ugg” household for my daughter for Christmas. What they sent was not Ughs even though they priced them at Ugg prices. The shoes came from China. It took me FOREVER to try and get them returned. They finally gave me info (back to China) and I never received a credit. Lesson learned! I don’t and able to get house shoes for my daughter after I wasted $140 on the shoes and then return fee (of which they said they would pay half along with credit. I hope karma bites them all in the a$$.

    Reply
  • Bgs 04/15/2023 at 07:28 PM

    Rating:

    DO NOT BUY ANYTHING FROM THIS COMPANY! They are a scam business. I ordered some “Ugg” household for my daughter for Christmas. What they sent was not Ughs even though they priced them at Ugg prices. The shoes came from China. It took me FOREVER to try and get them returned. They finally gave me info (back to China) and I never received a credit. Lesson learned! I don’t and able to get house shoes for my daughter after I wasted $140 on the shoes and then return fee (of which they said they would pay half along with credit. I hope karma bites them all in the a$$. I also cancelled the order minutes after I placed the order. Their website said you had 48 hours to cancel. They didn’t cancel it, they shopped it.

    Reply

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